Training is the under-estimated stooge of technology implementation. In many workplaces, its success relies on the expertise of a learner who is at the beginning of the change journey - overwhelmed by new circumstances, needing to adapt and having to manage existing work challenges.
An agile approach to training and development of teams, provides measurable outcomes & transparency in understanding if newly implemented systems are meeting the needs they were intended to. In the previous article, we suggested a 5 step approach to software training. It is rooted in the idea that
Teams who enjoy using their tools, produce better results, save time & create opportunities to grow revenue.
Comprehension occurs when learning is fun, focused and applied to existing work scenarios
Training that does not result in new behavior & measurable outcomes is a red flag for any business. It indicates a failure of the implementation process & not of the user.
Create a Plan
Schedule time for training - this could weekly, monthly, quarterly or however you need, depending on the learning being given & the impact expected
Diary training times & ensure they’re in everyone's calendars
Initial Product Training - usually done immediately after installation of the new software
Revision Product Training - can be scheduled 3-6 months after installation
Workflow Training - will have most impact when done within the first month of installation
Mastery Training - can be run as a master class during team get-togethers or scheduled yearly.
Alerts Training - these reinforcements can be incorporated into weekly or monthly meetings. Schedule 5 or 10 minutes to mention inefficiencies that have been noticed & the corrections required.
Hacks & Hidden Magic - these are great to share in your company newsletter or team chatrooms
Use recordings, videos & existing content to re-train teams. Very often your service providers are happy to provide you with online webinars & content they already use.
Every re-training session, pick between 3-5 criteria to focus on. Remembering too much information is overwhelming for anyone.
A little bit of fun goes a long way to making learning effective.
Measure & Evaluate
How were things done before the new software
What were the benefits of the old way
How has the new technology changed things
What’s gotten better? What’s gotten worst?
Has there been any new insights or outcomes that never existed before?
Has the new technology solved the problems it was meant to?
Has it created new skill requirements?
Communicate
Share the learnings of your evaluation with your service providers. Technology companies rely on honest customer feedback to better their products & implementation processes.
Share learnings with senior managers & team leaders to create an understanding of the impact of new technology on business outcomes and overall revenue.
RevenueGen helps tourism businesses transform their distribution & data narrative to generate better revenue outcomes.
We work with businesses based on their requirements. We train teams and design reporting that suits their specific needs.