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The Evolution of Hospitality

Updated: Oct 7, 2021

The hospitality industry as we know it today, is a multi-faceted, mosaic of accommodation businesses & others that cater to travellers of varied interests and budgets seeking experiences that might be ordinary or outrageous.

Architects and designers have constantly broken the barriers of accommodation spaces to enhance our encounters with nature and mystical realms. Technology continues to make communication and responding to guest needs seamless. Visionaries that want to create unforgettable adventures, dream up curated touch points which become the stuff of exceptional stories.

The experiences of hospitality in the 21st century have become almost limitless, so it is worth pondering on when and where the roots of this industry began.

This written account by Russell & Dawson on the evolution of the hospitality industry is an insightful read.


RevenueGen helps tourism businesses transform their online visibility & data narrative to generate better revenue outcomes. We work with hospitality & accommodation businesses based on their requirements to train teams and design an online presence that works for them.

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