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'Get & Forget' doesn't work (Part 1) - 5 Steps to making your Technology your Superpower

Updated: Sep 24, 2021

Well established software training creates product champions that are superheroes of revenue generation and insights

Technology has a curious relationship with people in workplaces - in some instances, reluctantly adopted as a necessary evil and in others embraced as a deeply desired solution to saving time and resources. Very often, the road to deciding what tech to buy, is a deliberation of economics, time management and project management.

A well implemented CRM, PMS, channel manager or revenue management system, met with least worker resistance, which saves time and improves efficiency, is considered a project successfully completed. In fact, the installation of a new software or application, is at best, a project only successfully begun. In very many cases however, it becomes the natural end to all deliberation around successful implementation.

Training is the under-estimated stooge of all technology implementation

The process of implementation of any software or application should not cease. It should becomes a dynamic process perfecting over time and creating product champions and experts of functionality. It should create skills and people that become the superheroes of your revenue generation.

Training is the under-estimated stooge of all technology implementation. In many a workplace, its success relies on the expertise of a learner that is at the beginning of the change journey - someone overwhelmed by new circumstances, needing to adapt and having to manage existing work challenges.

The success of training most often relies on the the expertise of a learner at the beginning of the change journey.... overwhelmed by new information... having to manage existing work challenges.

5 steps to make your technology, your superpower

1. Product Training - Usually delivered by your tech provider, product training is critical to understanding features and functionality of a new product.

  • Record or document this training so it can be replayed to teams after 3-6 months. This reinforces learning for users who might have been overwhelmed with too much information initially.

  • Identify product champions within your teams and task them with understanding the details of functionality and features of the product. This allows others in the team to rely on people they know & trust when they need help.

  • Ensure your technology provider connects you with their product support help and online training portals.

2. Workflow Training - New technology and automation, always impact the sequence and flow of work within a team. Managers and operational teams must collaborate to re-define the flow of work, include the new capabilities, requirements and touch points.

  • Workflow training should follow as part two of the product training. Users must understand how their daily tasks & timelines are changed and need to be adapted.

  • Including teams from allied departments in workflow training, allows for workplace inclusion & adjustment of their process to accommodate the new technology as well.

  • Importantly, time that is freed up by automation & efficiency, can be re-allocated to activities like analyzing reports, identifying efficiencies, upskilling etc.

3. Mastery Training - Every team has those hidden gems who are masters of certain tasks and functions. Often this mastery is a combination of technical prowess & their own work priorities.

  • Identify masters in your team and use them to teach others what they do best.

  • Cross training by masters from different departments using the same application, will enrich the capabilities of users and enhance their skills substantially

4. Alert & Recall Training - Keeping an eye on system efficiencies and feedback from staff and clients, will prepare you for alerts when things aren't quite working the way they should. Tracking and identifying the root of these in-efficiencies is critical to keeping your systems working well and your data clean

  • It is vital to regularly re-enforce to teams the importance and outcome of critical actions that are required of them. This is particularly significant in the collection & recording of data which impacts the quality of decision making.

  • It is equally important to be able to track in-efficiencies and breakdowns in workflow, that impact outcomes and customer service.

  • Schedule responsive training sessions that address specific needs & corrections

5. Hacks & Hidden magic - Keyboard shortcuts, magic formulae & the innate genius in using obvious system functionalities to create the unexpected.

  • Everyone loves ‘hacks’ - the out-of-the-box thinking that is fun and magical. When users come up with hacks that are good, share them with the rest of the team.

‘Get & Forget’ doesn’t work - Part 2 - coming soon


RevenueGen helps tourism businesses transform their distribution & data narrative to generate better revenue outcomes.

We work with businesses based on their requirements. We train teams and design reporting that suits their specific needs.

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